[China Glass Network] The wrong price is a common problem for the salesman. The novices who have the wrong price also have the "old fritters". Most people think that the wrong price is a naive and fatal mistake.
My personal point of view is that everything must be viewed from both positive and negative aspects: is it unintentional, or is it intentional?
The grasp of “have†and “none†can reflect the level of a salesman and the gap between new and old salesmen. Novices who accidentally report the wrong price often offend the customer and even lose the order, and for the sales master to report the low price is a step to "retreat."
From the foreign trade business "newbie" error price to explore the "remediation."
I was drinking with my friends and talking to the sky. Suddenly the phone rang. I would call me at ten o'clock in the evening. I took this strange call with questions.
The voice of a middle-aged man came from the other side, and it was slightly dialected: "Hello, is Teacher Liu?" I said, "I am Liu Lianxi." The other party said: "My surname is Xu, I am doing it." Ramen 'selling is a newbie. I saw your article on sales at GLOBRAND.COM. Now I have a question I want to ask you."
I am wondering - China's market is developing too fast, and now even selling ramen is engaged in sales consulting! I said, "I can't talk about it. If you have any questions, you can help me analyze it. I will be busy. You will send me the question by SMS. Call me after ten minutes!"
After receiving the text message, I realized that the other party is a foreign trade clerk of a well-known domestic zipper manufacturer. When the price of a newly developed important customer is quoted, the cost price is reported to the customer. The customer sees the price anomaly and is a well-known enterprise. So I placed the order very quickly. The old Xu looked at the order and the head was big - the price was wrong! Plus the cost also loses money. Lao Xu is looking for me and I am sick and sick!
When I switched on the phone of Lao Xu, I couldn't help but ridicule that "old comrades have new problems." Lao Xu himself also blamed himself for self-blame - too much to commit such a naive mistake, and now the customer will definitely disagree with the price increase. If this is not the case, the customer who is so hard to win the customer will be embarrassed.
How to adjust the price and keep this customer who has just won the competition?
1, the more common method: immediately contact the customer, take the initiative to admit mistakes and apologize, and strive for customer understanding.
This method is also suitable for old customers who have a certain customer base. The key is to be thicker and better prepared by customers. However, it may not work for the previous cooperation of the important customers who have just come to the company. Especially the price difference is not outrageous. The customer will think that you are playing the snake with the stick and take the opportunity to test the other party’s psychological limit. Big profits, it is difficult to succeed, not to mention, but also will fall into an nickname of dishonesty.
2, pay attention to communication methods: (Li Daitao) said to the customer that he accidentally confused the price of the B-type product with the price of the A-type product, and then asked the other party: "You also know that the price of this model is not possible. Low!" Ask the other party to forgive this low-level mistake.
Of course, this is a low-level excuse, and customers will believe it! But at least let the other party temporarily unable to refute, but also retain a little face and give us a chance to re-quote.
3. The art of re-quotes.
(1, looking for differentiation advantages.
I asked Lao Xu: "Where are you superior to the original supplier of this customer?" Xu said without hesitation: "Price, cost is our big advantage, and our product quality and enterprise scale are No less than a competitor."
What is known as knowing him.
It is impossible to know your own advantages only by wishful thinking. I asked Lao Xu: "How much is the price of competing products?" Xu said: "This is the secret of the other party. I know!" Silent! Even the price of the competing products does not know how good it is to say that their products are cheap! This is a 40-year-old foreign trade clerk of a big company?
You can find the most zinc alloy hookahs here in 6shisha,our zinc alloy hookah comes with best quality and competitve price.visit us here.ODM & OEM are available,looking forward to your cooperation.We are proud to serve our customers all around the world.For any further questions, we'll be more than glad to help.
Large Zinc Alloy Hookahs,Wholesale Hookah,Alloy Shisha,Large Hookah
NINGBO HOOKAH ARTWARE CO.,LTD , http://www.chinahookah.com